Return Period
All products can be returned or exchanged within 14 days from the date of receipt.
Return Procedure
If, upon delivery of your product, you notice that the package or the product itself is damaged and you want to return it, please contact us within 14 business days by email or phone and provide the following information:
- The purchased product and its order number
- Purchase documents
- Reason for return
Return Conditions
You can return a product in these cases:
- If you received a product different from what you ordered
- If you received a defective product
- In other cases provided by law
According to the laws of the Republic of Lithuania, the returned product must be fully assembled, in its original packaging, undamaged, and must not have lost its commercial appearance. The Buyer is responsible for the complete assembly, packaging, and delivery of the product.
If the product is not fully assembled and properly packaged, Moba.lt or a Moba.lt representative will not accept the return. Damage resulting from wear and tear, improper care, and storage is not considered a defect.
Refund Policy
When the reason for the product return meets the conditions listed above, the seller (Moba.lt) undertakes to:
- Replace the defective product at its own expense, or
- Refund the money paid for the product when it is determined that the product is defective due to the manufacturer's fault
Refunds are processed within 14 business days after it is confirmed that the product is in proper condition.
Have questions about product returns?
Contact us by email at info@moba.lt